Complaints Procedure

How to raise a complaint with New Leaf Distribution Limited

New Leaf Complaints Procedure

New Leaf Distribution Limited, we aim to provide you with a high standard of service. If you are unhappy with any aspect of our service, please let us know.

How to complain:

We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.

If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service (FOS):

Financial Ombudsman Service

Your Rights

You have the right to refer your complaint to the Financial Ombudsman Service free of charge, but you must do so within six months of receiving our final response.

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